Frequently Asked Questions About Shipping
Currently, we ship to the following countries.
England / United Kingdom
Over the next several months, our shipping platform will expand to include many more.
If you are interested in buying personal Ellie Lilly gear and your country is not on the list please contact us at email@example.com to inquire about getting your country added.
Ellie Lilly products are made to order. Refunds and exchanges will only be provided for defective merchandise, otherwise, all sales are final.
When ordering shirts please make sure you view the size guide and order accordingly.
Contact us ASAP at firstname.lastname@example.org with your name, order number and email address you used when you placed the order. If a change, edit or cancellation is possible, we will attempt to do everything in our power to make it happen.
Once an order is sent to production, the order can no longer be canceled, changed or edited in any way (this includes mailing address.)
No cancellations nor address changes are possible during the holiday season.
Each of our print vendors partner with different shipping carriers.
Based on the item(s) ordered and the location our print vendors will choose which shipping carrier is best for your order.
Some of the shipping carriers used are:
- RR Donnelley IPA Service
- Royal Mail
- Australia Post